Delivery

The order will be dispatched within 30 days at the latest, with effect from the day after confirmation of the order by the Purchaser.

Products are delivered to the address indicated by the customer on the order form.

Delivery is made by Logsta SAS (service billed by J.I.K. COSMETICS).

Upon receipt of the ordered Products, the Purchaser must check that the Products are compliant. Any anomalies in delivery (missing or broken Product, damaged parcel, etc.) must be notified by the Purchaser within three business days following delivery at the latest, at the following email address: support@jikcosmetics.com or by post to the following address J.I.K. COSMETICS, 34 avenue des Champs Elysées 75008 Paris, France. The Purchaser shall return the Product(s) to J.I.K. COSMETICS at the following address J.I.K. COSMETICS, 22 rue du General Cordonnier, 92200 Neuilly sur Seine.

Any complaints made after this time limit will be rejected and J.I.K. COSMETICS will be released of all liability.

J.I.K. COSMETICS reserves the right to check the returned Product(s), examine the reason for the request and replace or not replace the Product(s) free of charge, without owing any compensation. If the ordered product is unavailable, the Purchaser will be informed. A product of equivalent quality and price may be offered to them. If the Purchaser does not accept, they may, where applicable, be refunded within thirty (30) days of their payment, at the latest. J.I.K. COSMETICS shall not be held liable in the event of failure to deliver or a delivery delay due to an event of force majeure, the action of a third party or a fault attributable to the Purchaser. In the event of a delivery delay, the Purchaser must notify this delay to the J.I.K. COSMETICS consumer services department as soon as possible, via the following email address: support@jikcosmetics.com.

Right of withdrawal

Article 8 of Terms and Conditions

The purchaser has a period of fourteen (14) clear days to notify J.I.K. COSMETICS of their wish to withdraw from the contract. This time limit runs from the day on which the order is received. To exercise this right of withdrawal, the purchaser must inform J.I.K. COSMETICS of their decision to withdraw from the contract by registered letter with acknowledgement of receipt at the following address J.I.K. COSMETICS, 34 avenue des Champs Elysées 75008 Paris or by emailing info@jikcosmetics.com. A draft form for the right of withdrawal is attached as Appendix 1.

The Purchaser must then return the Product(s) in its/their original packaging and in perfect state, at their own cost, within fourteen (14) days at the latest from notification of its decision to withdraw, to the following address: J.I.K. COSMETICS, 22 rue du General Cordonnier, 92200 Neuilly sur Seine. For health and safety reasons, and in accordance with Article L221-28 of the French Consumer Code, Products that have been opened by the Purchaser after delivery cannot be returned or refunded.

If the above-mentioned conditions are met, J.I.K. COSMETICS will refund the Purchaser for all the sums paid by the Purchaser, as soon as possible and within a period of fourteen (14) days at the latest from the date on which J.I.K. COSMETICS was informed of the Purchaser’s decision to withdraw. J.I.K. COSMETICS reserves the right to defer the refund until the Product(s) has been received in accordance with Article L. 221-24 of the French Consumer Code. The initial delivery charges are included, with the exception of the return charges, which are paid by the purchaser.

Appendix 1

(Please complete and return this form only if you wish to withdraw from the contract)

To the attention of J.I.K. Cosmetics, 34 avenue des Champs Elysées – 75008 Paris, France

E-mail: contact@jikcosmetics.com

I hereby notify you of my withdrawal from the contract for the sale of the Product(s) below:

Ordered on (*) / received on (*) :

Purchaser's name:

Purchaser's address:

Purchaser's signature (only in case of notification of this form on paper):

Date: (*)